[ privacy statement ]
At VitaManGlobal.com we believe that your personal information deserves protection. While you can visit VitaManGlobal.com.com (the "Web Site") without registering or providing any personal information, you will need to register if you want to make an online purchase, rate or review products, add items to a wish list, subscribe to our monthly newsletter, or enter into contests or promotions. The personal information we request is necessary to process your order or provide the online services you opt to receive.
What is personal information?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:
- Public telephone directories, where the subscriber can refuse to be listed;
- Professional and business directories available to the public;
- Certain public registries and court records;
- Certain other publicly available printed and electronic publications.
What does VitaManGlobal.com use your personal information for?
VitaManGlobal.com asks for your name, address, email address, and other personal information when you create an account online. You will also be asked for personal information when you make an online purchase, rate or review products, add items to a wish list, subscribe to our monthly newsletter, enter into contests or promotions, or participate in our online forums. This information is used to process your orders and to allow us to communicate with you. The information also enables VitaManGlobal.com to customize products or services to better meet your preferences and to offer you products and services from VitaManGlobal.com that may be of interest to you.
VitaManGlobal.com may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with subsidiaries, licensees, and successors. These statistics and aggregate reports will not contain any information that could identify you personally.
When you participate in any of the aforementioned activities for which your personal information is collected and stored, then you consent to the collection and storage of your personal information according to the terms specified in this Privacy Statement. If you do not agree to having your personal information collected and stored in the manner described herein, then do not use the services offered on this Web Site.
How does VitaManGlobal.com protect your personal information?
We have adopted physical and technological processes and procedures to keep your personal information safe and secure. The personal information you provide when you establish an account, place an order, or otherwise register for services available from the Web Site, is secured using Secure Socket Layers ("SSL") encryption technology. We use SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet to our own servers. Only when it reaches the VitaManGlobal.com servers is your information decrypted and then stored on restricted access computers located at restricted access sites.
For additional security, VitaManGlobal.com hosts its Web Sites on privately owned servers and not on servers that are shared with other businesses.
For your complete security, your sensitive personal information (defined as financial or medical information under the terms of the Canadian Personal Information Protection and Documents Act) is never stored in any VitaManGlobal.com computer, or in the computers of trusted companies that act on behalf of VitaManGlobal.com. VitaManGlobal.com collects your financial (credit card) information only for the purposes of a single transaction and immediately deletes it upon completion of the sale. You consent to the collection of your sensitive personal information by providing it to VitaManGlobal.com only for the duration of the transaction.
Email is not encrypted and can be intercepted before it reaches VitaManGlobal.com. This is entirely outside of our control. We therefore recommend that you do not include sensitive personal information in the email messages you submit to VitaManGlobal.com. Once your email message reaches VitaManGlobal.com, it is stored on the recipient's computer only for as long as it is necessary to keep such information on file. Each VitaManGlobal.com computer is protected by a firewall (a software program that protects against hacking attempts), so the content of your email message is secure while on our computers.
Does VitaManGlobal.com use cookies?
When you visit the Web Site, you can surf it anonymously and access important information without revealing your identity.
We do, however, use "cookies" to improve the functional sophistication of our electronic commerce and online forum services. We do not use "cookies" to track your visit through the Web Site.
A cookie is a small amount of data that is transferred to your browser by our web server and can only be read by our web server. It functions only as your identification card. It cannot be executed as code or used to deliver viruses. It does not identify you personally, and you remain anonymous unless you otherwise provide VitaManGlobal.com Corporation with personal information.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
Does VitaManGlobal.com use IP resolution technology?
When you visit the Web Site, we automatically log your IP address with our web analytics software. (An IP address is the unique address that identifies your computer on the Internet.)
We use IP addresses to help us administer our web site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
Does VitaManGlobal.com share the personal information it receives?
VitaManGlobal.com contracts with certain trusted companies to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments, and providing customer service. Those entities are provided with only the information needed to perform their specific function and they may not use your personal information for any other purpose. They are bound by contract to maintain the confidentiality and security of your personal information and are restricted from using such information in any way not expressly authorized by VitaManGlobal.com.
Other than the conditions noted above, VitaManGlobal.com does not sell or rent specific personal information to any third party.
VitaManGlobal.com reserves the right to co-operate with local, provincial/state, and national officials in any investigation requiring either personal information - including any personal information provided online through the Web Site - or reports about lawful or unlawful user activities on the Web Site.
VitaManGlobal.com also reserves the right to change this Privacy Policy at any time.
No On-time Guarantee
We have no control over our shipping partners, their operations, or events that effect their delivery schedules. We therefore do not guarantee on-time delivery.
Signature Confirmation
As a service to our customers, we apply a signature confirmation request on any order exceeding $150 in value. If you do not want this service, please contact us immediately to specifically decline it.
No Liability for Customer Errors
We are not responsible for customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find mistakes.
No Liability for Non-delivery Due to Customer Absence
If you or your designated recipient are not home to accept your parcel, and the freight carrier driver cannot locate a secure drop point for it, he or she may make up to two additional attempts to deliver your goods. We are not responsible if you or your designated recipient are absent during any of these delivery attempts and, as a result, carrier returns the package to us as undeliverable. In such cases, an additional fee will apply to reship your goods. If you choose to cancel your order after such an instance of non-delivery, we will deduct the original shipping fee from your refund, as well as any additional charges carrier applies for its repeated delivery attempts and return delivery service.
Business Days
A business day is a regular work day. Business days do not include weekends or statutory holidays.
VitaManGlobal.com Order Processing Time
Orders received between Monday and Friday are usually processed the same day or before noon on the next business day. Orders received on Saturday and Sunday are usually processed by noon on Monday.
Problems with your order
Lost Orders
If your order appears to be late, contact us and we'll hunt your order down for you or replace it if it's lost.
Please note that we are not responsible for lost parcels that are accepted by someone else on your behalf.
Damaged or Defective Items
We do not offer refunds for damaged or defective items. Contact us immediately if your order arrives damaged or if an item is defective. We will send out a replacement and arrange to have the damaged or defective item returned to us.
Missing or Wrong Items
Contact us immediately if you are missing items from your order, or if your order contains items that you did not purchase.
We will ship any missing items by standard delivery, usually no later than the next business day. If you received items that you did not purchase, we will arrange to have those items returned to us.